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CUSTOMER EXPERIENCE COORDINATOR (REMOTE)

Full-Time Customer Experience Coordinator (Remote)

Posted: 06/26/25

$3,850 per month

Monday to Friday (daytime availability during EST 8am-5pm required)

We’re looking for someone who’s helpful, detail-oriented, and genuinely cares about doing right by the customer. This is a full-time role, but an essential one — you’ll be the first line of contact for people reaching out with questions, issues, or feedback.

If you’re the type of person who can juggle tasks, solve problems without needing a playbook, and write replies that sound like a human (not a script) — keep reading.

What You’ll Actually Do

Reply to customers via email, live chat, SMS, and occasionally by phone
Solve problems — order issues, shipping delays, product questions, returns
Collaborate with warehouses, 3PLs, and internal teams to get answers and take action
Use tools like Gorgias, Shopify, Slack, and Monday.com to keep everything moving
Flag trends, suggest improvements, and help us tighten up the customer experience
Write responses that are clear, professional, and helpful — and don’t sound robotic
Handle support for multiple brands at once with different tones and audiences
Keep internal notes, boards, and documentation clean and up to date

What We’re Looking For

You’re available during the weekdays for check-ins, tickets, and quick Slack replies
You have strong written communication skills — typo-free, clear, and personable
You’ve worked in customer support, operations, or service roles before (ideally eCom)
You know how to use Gorgias, Shopify, or similar platforms — or can learn fast
You’re organized, responsive, and don’t let things fall through the cracks
You take initiative — if something’s broken, you don’t wait to be told to fix it
You can adjust your tone depending on the brand or situation — empathy goes a long way
You’re calm under pressure and can handle the occasional tough message gracefully

Extras That Help (but not dealbreakers)

Experience with consumer product brands, especially DTC
Familiarity with CX systems, macros, and automations
Comfort using AI tools or chatbots to streamline tasks

What You Get

$3,850/month flat rate
Fully remote
A team that values autonomy, clarity, and execution
A chance to work with well-known brands and build systems that scale

Think You’re a Fit? Show Us.

We’re not looking for a templated application. If this sounds like your kind of role, email us at jobs@lcl3.com and tell us why you’d be a great fit.

No need for a formal cover letter — just be real, direct, and let us know what you bring to the table. Bonus points if you’ve worked in CX before or can share examples of how you solved problems and improved the customer experience.

Subject line: “Full-Time CX Associate Application”